Frequently Asked Questions
Everything you need to know about your Hyphen experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic customers via our online portal.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or down for a tailored look.
Are your materials sustainably sourced?
Yes, Hyphen is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencelâ„¢.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.